Here, you’ll find answers to the most common questions about our home appliance replacement parts, ordering process, shipping, returns, warranties, and more. Whether you’re looking for the right part, need help with an order, or want troubleshooting tips, we’ve got you covered. If you can’t find the answer you’re looking for, feel free to contact our support team for assistance.
General Questions
Parts of Okotoks is a trusted online store specializing in high-quality home appliance replacement parts. We offer parts for refrigerators, ovens, washers, dryers, and more.
You can search for parts using your appliance’s model number, part number, or brand on our website. If you need assistance, contact our support team.
We offer both OEM (Original Equipment Manufacturer) and high-quality aftermarket replacement parts. Each product listing specifies whether it’s OEM or aftermarket.
Ordering & Shipping
Currently, we ship within Canada and the USA. For other locations, please contact us to check availability.
Standard shipping takes 3-7 business days, while express shipping options are available at checkout. Delivery times may vary based on your location.
Once your order is shipped, we’ll email you a tracking number so you can monitor your package’s progress.
Returns & Refunds
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Damaged, defective, or incorrect items can be returned at no cost.
To start a return, contact us at support@partsofokotoks.com with your order details and reason for return. We’ll provide instructions on how to proceed.
Once we receive and inspect the returned item, refunds are processed within 5-7 business days.
Product & Warranty
Yes, all our products come with a 90-day manufacturer warranty covering defects in material and workmanship.
If you believe your part is defective under warranty, email us with proof of purchase and details of the issue. We’ll guide you through the replacement process.
Installation & Support
No, we do not offer installation services, but we provide installation guides and troubleshooting tips for most parts. If you need assistance, contact a professional technician.
Yes! We provide troubleshooting guides on our website and can assist you in finding the right replacement part.
Account & Payments
We accept major credit/debit cards, and other secure payment options at checkout.
No, you can checkout as a guest, but creating an account allows you to track orders, save addresses, and receive exclusive offers.